Shipping Policy

Shipping Rates & Delivery Times

FOLOKE offers free standard shipping on all orders over $90. For orders under $90, a flat rate of $10 applies to all destinations. Delivery estimates begin after your order has been processed and shipped.

* Actual delivery times may vary due to customs clearance, local carrier conditions, or peak season volume.

Processing Time

Please allow 1–3 business days for order processing and shipping. Orders placed on weekends or public holidays will be processed on the next business day.

If you need us to prioritize the processing of your order or wish to change the shipping method to express delivery, please contact us via email at support@foloke.com.

Please note that we will make every effort to expedite the processing and dispatch of your order upon receiving your request. However, certain circumstances may prevent us from prioritizing the order as requested. If the order has already been shipped, we will be unable to modify the shipping method. We appreciate your understanding.

Tracking Your Order

How to Track

You will receive a shipment notification email with a tracking number as soon as your package ships. Simply track the package with the tracking number at: https://www.17track.net/en

If you don't receive one or the tracking number isn't updating or working, no worries — contact us at support@foloke.com and we'll solve it! If you need more detailed information, please reach out and we'll help you out.

After-Sales Claims Process

Time Limits

Handling Rules

All express delivery issues must be reported via the customer service email: support@foloke.com. FOLOKE reserves the right to:

• Request supplementary proof (e.g., unboxing videos).
• Deny replacements or refunds based on individual case assessments.
• Prohibit secondary returns for free replacement items.

Other Important Notes

Address Accuracy

Customers will need to cover the cost of reshipping if the address provided is incorrect or incomplete. Please double-check your shipping address — including apartment/unit numbers and zip codes — before completing your order.

Customs Duties & Taxes

The import duties, taxes, or fees imposed by the destination country are the customer's responsibility. FOLOKE has no control over these charges and cannot predict their amount. If unpaid taxes or duties result in the package being returned, a 20% storage fee will be deducted from your refund.

Force Majeure Exemption

FOLOKE shall not be held liable for logistics delays caused by force majeure events, including but not limited to natural disasters (e.g., earthquakes, typhoons), pandemic control measures, wars, strikes, or customs clearance delays.

Risk & Loss

All goods purchased from FOLOKE are subject to a transportation contract. This means the risk of loss and ownership of such goods transfers to the customer upon our delivery to the carrier.