Frequently Asked Questions

For optimal results, we recommend 10–20 minute sessions, 5 times per week for the first 4–6 weeks. After that, 2–3 sessions weekly for maintenance. Most users notice improved skin texture and radiance within 3–4 weeks of consistent use.

Use the device on clean, dry skin before applying serums or moisturizers. LED light therapy enhances absorption of active ingredients, so apply your skincare routine immediately after your session for maximum benefit.

Yes! The Cordless Face & Neck Mask is designed to cover both areas simultaneously. For other models, simply hold the device on your neck or décolletage for 10–20 minutes per area — these areas respond wonderfully to LED therapy.

Wipe the LED panel with a soft, dry cloth or lightly dampened cloth with 70% isopropyl alcohol after each use. Never submerge in water. Store in the included protective case away from direct sunlight.

Most users notice improved skin texture and a healthy glow within 2–3 weeks. More significant improvements in fine lines and wrinkles typically appear after 6–8 weeks of consistent use. Patience and consistency are key.

FOLOKE devices use three clinically beneficial wavelengths:

• Red Light (630nm) – stimulates collagen production and reduces inflammation.
• Blue Light (460nm) – targets acne-causing bacteria and helps clear blemishes.
• Green Light (520nm) – soothes hyperpigmentation and evens skin tone.

Additionally, by combining these three wavelengths, the device can produce mixed lights including yellow, purple, cyan, and white light for versatile skincare needs.

Yes. LED photobiomodulation therapy has been extensively researched with over 5,000 peer-reviewed studies demonstrating its effectiveness for skin rejuvenation. The technology was originally developed by NASA and is now widely used by dermatologists worldwide.

No — FOLOKE devices emit zero UV radiation and produce only minimal warmth. They are completely safe for regular use without any risk of UV damage, unlike sun exposure or tanning beds.

Standard shipping (US): 5–8 business days. Express 2-day shipping available at checkout. International: 10–15 business days. All orders process within 1–2 business days.

Yes — free standard shipping on all US orders over $99. International rates calculated at checkout.

We offer a 30-day hassle-free return policy. If you're not completely satisfied, contact us within 30 days of delivery for a full refund. Return shipping is covered for defective items.

All FOLOKE devices include a 12-month manufacturer's warranty covering defects in materials and workmanship. We'll repair or replace any malfunctioning device within this period.

Yes — FOLOKE devices are safe for all skin tones and types, including sensitive skin. LED therapy is non-invasive, non-thermal, and does not damage the skin surface.

Consult your doctor before use if you are pregnant, have a photosensitive condition, are taking photosensitizing medications, or have active skin cancer in the treatment area.

Yes — red light therapy has strong anti-inflammatory properties that help reduce redness and calm rosacea flare-ups. For severe skin conditions, consult a dermatologist before starting.