Return & Refund Policy

FOLOKE's 60-Day Money-Back Guarantee
At FOLOKE, your satisfaction is our top priority. If you are not satisfied with your product or the results within 60 days of your purchase from our official website, you are eligible to return the product for a full refund.

Our Commitment

To ensure you experience the full benefits of our LED light therapy devices, we recommend using the product for at least 4 weeks before initiating a return, following the recommended usage guidelines, to properly evaluate its effectiveness. Most users notice visible improvements in skin texture and radiance after consistent use over this period.

Please be aware that individual results may vary due to different skin types, conditions, and usage habits.

Requirements for Return

Order Cancellation

You can contact customer service to cancel your order within one business day of placing it. For orders placed more than one business day ago, cancellation depends on whether the product has already been shipped. If it has been shipped, the order cannot be canceled.

Return Conditions

  • Return Initiation: To request a return and refund, please contact us via email at support@foloke.com with your order number and the reason for return.
  • Product Condition: Products must be returned with all original packaging and accessories, without any damage. If there are any special circumstances such as accidental damage, please communicate with our customer service team in advance.
  • Return Deadline: The return must be requested within 60 days from the date of purchase.
  • Pre-Approval Required: All returns require prior approval. Items sent back without prior approval may not be accepted, and you may be responsible for any associated shipping costs.

Non-Acceptable Return Conditions

The following items are not eligible for return or refund:

  • Any product not purchased from FOLOKE's official website. For FOLOKE products purchased through other channels, please contact the original point of sale for after-sales service.
  • Any product missing parts or with damaged packaging.
  • Items with physical damage or clear signs of misuse.
  • Any product that is stained or has foreign odors.
  • Orders returned beyond the 60-day return period.

100% Full Refund Criteria

A full refund (including original shipping costs) will be issued in the following cases:

  • Products that are faulty or damaged upon arrival.
  • Products that arrive in the incorrect model or color.
  • Orders cancelled prior to shipment.

Fees for Returns & Exchanges

FOLOKE does not charge any additional fees for returns or exchanges. However, return shipping costs must be covered by the customer, unless the return is due to a product quality issue (defective, damaged, or wrong item received).

Shipping costs typically vary depending on your region and the carrier used, with economical shipping generally ranging from $6 to $10.

The Return Process

1
Contact Us Email us at support@foloke.com with your order number, reason for return, and any supporting photos if applicable. Our team will review and approve your return request.
2
Receive Return Address Upon approval, we will provide you with the return shipping address and any necessary instructions. Please note that for non-quality related returns, we do not provide prepaid shipping labels.
3
Ship the Package Pack the product securely with all original packaging and accessories, and ship it to the address provided. We recommend using a trackable shipping method for your protection.
4
Return Processing We will inspect and process the return within 1–3 business days upon receipt of the package.
5
Refund Issued Refunds are issued to the original payment method within 10–15 business days, depending on your bank's processing time.

Important Reminders

  • Keep Your Packaging: We recommend keeping the original box and all accessories for at least 60 days after purchase in case you need to initiate a return.
  • Use a Trackable Carrier: FOLOKE is not responsible for return packages lost in transit. Always use a shipping service with tracking and consider purchasing shipping insurance.
  • Partial Refunds: In cases where the returned product is missing accessories or shows damage beyond normal use, a partial refund may be issued at FOLOKE's discretion.
  • Exchanges: If you would like to exchange for a different product, please initiate a return for a refund and place a new order for the desired item.

Need to start a return or have questions? Contact us at support@foloke.com — we typically respond within 24 hours.